I liked the SOPs and learning the physics of what happens inside the chimney to cause damage.

The tools to relate and develop a rapport with the customer were helpful.

We will use the information on analyzing chimney quality using a checklist and presenting the findings to the homeowners.

The best thing was the checklist; having uniform procedures for explaining the inspection results to the homeowners in a way they can understand.

Learning the four pathways of chimney damages and proper record keeping will give us protection from liability.

Masonry Repair for Chimney Professionals Workshop

The recent seminar with Chris Prior was a great success!  We had students from 6 states attend, including Pennsylvania, Colorado, Alabama, Virginia, Maryland, and New Jersey. Maying thanks to National Chimney for the use of their warehouse space and parking lot as well as for the generous auction donation.