I liked the SOPs and learning the physics of what happens inside the chimney to cause damage.
The tools to relate and develop a rapport with the customer were helpful.
We will use the information on analyzing chimney quality using a checklist and presenting the findings to the homeowners.
The best thing was the checklist; having uniform procedures for explaining the inspection results to the homeowners in a way they can understand.
Learning the four pathways of chimney damages and proper record keeping will give us protection from liability.